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Operations Support

Centralized Logging

Logs are a critical part of any system, they give you insight into what a system is doing as well what happened. Virtually every process running on a system generates logs in some form or another. Usually, these logs are written to files on local disks. When your system grows to multiple hosts, managing the logs and accessing them can get complicated. Searching for a particular error across hundreds of log files on hundreds of servers is difficult without good tools. A common approach to this problem is to set up a centralized logging solution so that multiple logs can be aggregated in a central location.

Log Data Ingestion

Our process capable of collecting, formatting, and importing data from external sources like applications, servers, and platforms.

Search & Analysis

Our Search and Log analysis help in reducing problem diagnosis, resolution time and ineffective management of applications and infrastructure.

Log Monitoring & Alerts

An important part of any log management system is alerting. Rather than constantly searching your log data for specific events, why not let Mulytic monitor for you!

Visualization & Reporting

Even if you’re not a data scientist, Mulytic follows simple, strategic ways to incorporate data visualizations into your reports to bring those numbers to life in a compelling way.

24/7 Support

We are always contactable in an emergency. Our SysAdmin Support provides 24/7 assistance. And when we refer to SysAdmins, we mean real, highly-qualified systems administrators with many years of experience. You can discuss your problem with our support engineers on an equal footing. You can be certain that your engineer will take ownership of your problem in the same way as one of your own employees.

During core working hours, we allocate a dedicated contact in the support team to you. Rather than passing you to different support levels, we engage with you as an equal partner and solve your issue quickly and professionally. We take the utmost care to ensure that our support capacities grow as quickly as possible in line with the number of our customers.

First-class support

In so doing, we also ensure that sufficient support engineers are available to offer first-class and prompt support to our customers. From time to time, every good company can have difficulties ensuring that the size of its support team keeps pace with the growth in new customers. We always give priority to existing customers. Our SysAdmin Support differs in one other key point: our support specialists are in daily contact with you, our customers. They know your problems and requirements better than anyone at Mulytic Labs. For this reason, we involve our support colleagues in decisions regarding the features and improvements of our upcoming products rather than simply pondering in isolation which features would look particularly good in the next advertisement. Mulytic Labs is here on equal terms with both medium-sized and larger companies as well as partners such as system houses, managed cloud service providers or IT service providers.

Mulytic Labs Support service principles

Ensuring reliability from renewable generation and creating a more flexible transmission and distribution system.

Solar powered system modeling

Ensuring no direct greenhouse gas emissions because the electricity is made from sunlight rather than burning fossil fuels.

Predictive maintenance

Determining the condition of in-service equipment with promising cost savings over routine.

Our Support Service Principle

A data lake is a central location in which to store all your data, regardless of its source or format. It is typically, although not always, built using Hadoop. The data can be structured or unstructured. You can then use a variety of storage and processing tools—typical tools in the extended Hadoop ecosystem—to extract value quickly and inform key organizational decisions.

1: We employ only system administrators with hands-on experience in our support department.

2: We accept only new customers if we can make sufficient support capacity available.

3: The support team sets the priorities for the further development and maintenance of your products.