Centralized Logging Mechanism
Logs are a critical part of any system, they give you insight into what a system is doing as well what happened. Virtually every process running on a system generates logs in some form or another. Usually, these logs are written to files on local disks. When your system grows to multiple hosts, managing the logs and accessing them can get complicated. Searching for a particular error across hundreds of log files on hundreds of servers is difficult without good tools. A common approach to this problem is to set up a centralized logging solution so that multiple logs can be aggregated in a central location.
Log Data Ingestion
Our process capable of collecting, formatting, and importing data from external sources like applications, servers, and platforms.
Search & Analysis
Our Search and Log analysis help in reducing problem diagnosis, resolution time and ineffective management of applications and infrastructure.
Log Monitoring & Alerts
An important part of any log management system is alerting. Rather than constantly searching your log data for specific events, why not let Mulytic monitor for you!
Visualization & Reporting
Even if you’re not a data scientist, Mulytic follows simple, strategic ways to incorporate data visualizations into your reports to bring those numbers to life in a compelling way.
24/7 Support
We are always contactable in an emergency. Our SysAdmin Support provides 24/7 assistance. And when we refer to SysAdmins, we mean real, highly-qualified systems administrators with many years of experience. You can discuss your problem with our support engineers on an equal footing. You can be certain that your engineer will take ownership of your problem in the same way as one of your own employees.
During core working hours, we allocate a dedicated contact in the support team to you. Rather than passing you to different support levels, we engage with you as an equal partner and solve your issue quickly and professionally. We take the utmost care to ensure that our support capacities grow as quickly as possible in line with the number of our customers.
First-class support
In so doing, we also ensure that sufficient support engineers are available to offer first-class and prompt support to our customers. From time to time, every good company can have difficulties ensuring that the size of its support team keeps pace with the growth in new customers. We always give priority to existing customers. Our SysAdmin Support differs in one other key point: our support specialists are in daily contact with you, our customers. They know your problems and requirements better than anyone at Mulytic Labs. For this reason, we involve our support colleagues in decisions regarding the features and improvements of our upcoming products rather than simply pondering in isolation which features would look particularly good in the next advertisement. Mulytic Labs is here on equal terms with both medium-sized and larger companies as well as partners such as system houses, managed cloud service providers or IT service providers.
The three Mulytic Labs Support service principles:
1: We employ only system administrators with hands-on experience in our support department.
2: We accept only new customers if we can make sufficient support capacity available.
3: The support team sets the priorities for the further development and maintenance of your products.